Refund Policy

1. Who You Are Buying From

Mouta is operated by 星創音樂股份有限公司 (Sing Chuang Music Inc.), a company registered in Taiwan under company registration number 62151397 ("Mouta", "we", "us", "our").

Our order process is conducted by our online reseller Paddle.com Market Ltd and its affiliates ("Paddle"). Paddle is the Merchant of Record for all purchases of the Service: Paddle handles the payment, the invoice, applicable sales tax and VAT, customer billing enquiries and refunds, and the purchase contract for the transaction is between you and Paddle. Paddle's own Buyer Terms and Conditions apply to your purchase.

2. Refunds

Refunds for all purchases of the Service, including monthly subscriptions, annual subscriptions and any one-time purchases, are handled by Paddle in accordance with Paddle's Refund Policy.

Mouta does not add any conditions or exceptions to Paddle's Refund Policy.

3. Your Statutory Rights

Nothing in this policy removes or limits any right you have under the consumer protection law of the country where you live. Where local law gives you a right to withdraw from or cancel your purchase, Paddle applies the highest level of protection available to you, as described in Paddle's Refund Policy.

4. Billing Errors

If you are charged twice for the same subscription period, or see a charge on your payment method that you did not authorize, contact Paddle at paddle.net or email us at support@moutastudio.com and we will help Paddle resolve it.

5. Automatic Renewal and Cancellation

Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, until cancelled. Paddle sends a renewal reminder and a receipt for every charge to the email address used at checkout.

You may cancel at any time, without charge, in either of two ways:

• From your account settings inside the Service; or
• Through the subscription management link in any Paddle receipt email, or at paddle.net.

Cancellation takes effect at the end of your current billing period and stops all further payments. You keep access to the Service until that date.

6. How to Request a Refund

To request a refund, contact Paddle through the link in your receipt email or at paddle.net.

You may also email support@moutastudio.com with the subject line "Refund Request", including your account email address and purchase date, and we will pass your request to Paddle.

Refunds are returned by Paddle to the original payment method.

7. Contact

For refund inquiries: support@moutastudio.com

星創音樂股份有限公司 (Sing Chuang Music Inc.)
Company registration number: 62151397
2F., No. 12, Zhouzi St., Neihu Dist., Taipei City 114, Taiwan (R.O.C.)